Providing exceptional customer service is just one of the ways KBS distinguishes itself among the commercial real estate industry’s very best. Each market in which we own buildings is different; that’s why we believe it’s crucial to find the best property management team in those areas. Our property management teams help us in positioning each asset to best serve the building’s tenants and the surrounding communities.

Every year, we salute property management team members who regularly exceed expectations, having made an enduring and consistent impression upon the people with whom they work, support or serve.

It’s a pleasure to introduce the recipients of KBS’ 2023 Service Champion Award.

We’re particularly proud of these individuals, and we’re delighted to share just a sampling of the praise showered upon them by peers, leadership, and above all, tenants, visitors, and others whom they serve.

Here are the KBS Service Champion Award Recipients for 2023:

JoJo Anaya, Chief Engineer at Legacy Town Center I, II & III, in Plano, Texas

“JoJo has developed strong relationships with tenants and vendors, and tenants trust him to solve any problems that may arise. He is the ultimate team player, and his expertise is invaluable — he works tirelessly supporting ongoing capital and tenant improvement projects, constantly walking projects and communicating with vendors to ensure there are no issues.”

— Sarah Griffin, Sr. Real Estate Manager, CBRE


Amber Barfield, Real Estate Manager at Sterling Plaza in Dallas, Texas 

“Amber exhibits fabulous customer service, and tenants and vendors always commend Amber for her service and positive attitude. She has a sincere interest in developing relationships with tenants and goes above and beyond to ensure their needs are met.”

— Sarah Griffin, Sr. Real Estate Manager, CBRE


Samantha Capps, Property Manager at 515 Congress in Austin, Texas

“Sam is ideally qualified for this award due to her unmatched dedication to the performance of 515 Congress in support of the tenants and KBS. She shows excellent judgment in resolving issues and challenges her team to find ways to improve the building. Sam is great at fully understanding a problem and its cause, and she provides multiple solutions before determining which is best.”

— Adam Benoit, Director, Property Management, Stream Realty


Tripp Fraley, Assistant Manager of Park Central Apartments in Raleigh, North Carolina

“Tripp helps oversee the day-to-day operations at Park Central and does a fantastic job of building relationships with residents, which keeps retention high. He is kind and inviting, thoughtful and inclusive and always goes the extra mile. More often than not, he knows exactly how to help. And in the few instances where he may not, he will always find the answer and get back to you.”

— Tiffany Cyrus, Associate Regional Manager, Kane Realty Corp


Carla Hyatt, Senior Property Manager at 3001 & 3003 Washington Blvd / Dulles Station East in Arlington, Virginia / Herndon, Virginia

“Carla is an exceptional team leader. She has worked on KBS assets since joining Transwestern in 2020, and her team members love working for her. She is always willing to teach and pass along her wealth of knowledge while pushing each team member to learn and grow in his or her career.”

— Marty Flanigan, Vice President, Transwestern


Denise Swanson, Tenant Associate at City View in San Antonio, Texas

“Denise exemplifies and embodies a positive attitude and is the first to help those around her. Tenants, vendors and team members can always count on Denise to help with wherever there is a need, big or small. One current tenant shared, “Denise is such a joy and pleasure to work with.” With her attention to detail and determination to improve tenants’ experience, Denise is an invaluable asset to our team and a delight to those who work with her.”

— Leah Gallagher, San Antonio City Leader, Transwestern


LaChrisha Thomas, Senior Real Estate Accountant at Preston Commons in Dallas, Texas

“LaChrisha joined the Preston Commons team in 2021 and is an exceptional asset to the team. She is tremendously detail-oriented, organized and knowledgeable, which are necessities for her role. LaChrisha is calm and collected as critical deadlines approach and offers meticulous and thorough explanations and recommendations while educating the entire team.”

— Katy Bennett, Sr. Real Estate Manager, CBRE


Louis Vega Jr., Chief Engineer at Fountainhead Tower, San Antonio, Texas

“Louis is committed to delivering excellent service for Fountainhead Tower. Whether addressing tenants’ needs, ensuring building operations are running smoothly or working with construction management on projects, he addresses tenant needs in a prompt manner and is beloved by the Fountainhead Tower community. Louis simply brings a smile to all those around him.”

— Leah Gallagher, San Antonio City Leader, Transwestern


Richard Ware, Security Supervisor at 515 Congress in Austin, Texas

“Richard consistently goes above and beyond the scope of his work, earning appreciation from both the 515 team, tenants and visitors alike. He’s committed to ensuring a safe and welcoming environment for all. Tenants regularly express their admiration for Richard in the annual Kingsley Report. His leadership within the team is marked by integrity, professionalism and passion for his job.”

— Adam Benoit, Director, Property Management, Stream Realty


KBS thanks these team members and all of our property management teams who make our buildings the gold standard for service in each market.

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